Common Issues

Error: Guest already assigned to another bed

Why this happens and how to resolve it

2 min read

Explanation

This error occurs when you attempt to assign a guest who is already actively assigned to another bed in the system.

SheenLink enforces a rule: one guest cannot occupy two beds simultaneously.

Step 1: Check if the guest has an active assignment in any property.

Step 2: If the guest needs to move, first vacate them from the current bed.

Step 3: Then assign them to the new bed.

This prevents data inconsistency and billing conflicts.

When This Applies

  • This applies when the guest has an active (not checked-out) assignment.
  • It applies across all properties in your account, not just one hostel.
  • It does NOT apply if the guest was already vacated from the previous bed.
  • It does NOT apply to past bookings that have ended.

Common Mistakes

  • Trying to assign the guest to a new bed without vacating them first.
  • Assuming the system will auto-vacate the guest - it will not.
  • Creating a new guest profile with the same details instead of vacating.
  • Not checking the guest's current assignment status before booking.

Related Articles

Assigning a guest to a bed
Vacating a guest
Shifting guest between beds

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