Terms and conditions
These terms are an agreement between you and SheenLink Technology Solutions (“we”, “us”), which runs SheenLink. They apply when you use any SheenLink app or this website. By creating an account or placing an order, you agree to them. Please also read our privacy policy.
1. Your account
- You must be 18 or over to create an account.
- The details you give us must be true, and you must keep them up to date.
- Keep your password to yourself. You are responsible for what happens on your account until you tell us it has been misused.
- We may suspend or close an account that breaks these terms, is used for fraud, or puts customers, stores or riders at risk.
2. What SheenLink is
SheenLink connects customers with stores and with the riders who deliver. Items fromSheenLink Mart come from our own stores. Other items are sold by independent stores, which are responsible for what they sell: its quality, safety, description and price.
3. Ordering
- Prices are set by the store. Before you place an order you see the total, including the delivery fee and any discount.
- An order is confirmed when the store accepts it. A store may decline an order, for example if an item has run out; if it does, you are not charged.
- Delivery times shown in the app are estimates, not promises.
4. Paying
You pay in cash when your order arrives, the total shown in the app. Please have the money ready. Nothing is charged for an order that isn’t delivered.
5. Delivery
- Each order has a delivery code. Give it to the rider only once your order is in your hands: sharing it confirms you received it.
- Please be available at the address you gave. If a rider can’t reach you or deliver the order, it may be marked as failed.
6. Cancelling and problems with an order
- You can cancel an order in the app until the store accepts it.
- After that, or if something is missing, wrong or damaged, contact us as soon as you can and we will work it out with the store.
7. Offers and promo codes
- Promo codes are provided by SheenLink. One code can be used per basket, and each has its own conditions, shown in the app. Codes have no cash value.
- We may change or end an offer, and cancel a discount obtained through misuse or an obvious mistake.
8. Medicines and prescriptions
A pharmacy may ask for a valid prescription and may refuse to supply a medicine. SheenLink does not give medical advice.
9. Reviews
Reviews must be honest and about your own order. We may hide reviews that are abusive, false or unrelated.
10. Stores
If you sell on SheenLink:
- Your store must be approved by us before it opens to customers.
- You are responsible for your products, prices and stock being accurate, for the quality and safety of what you sell, and for following the laws that apply to your business.
- You must prepare the orders you accept.
- Commission and settlements are as shown in the Store app and as agreed with us. Photos you upload may be shown in the apps and on this website.
11. Riders
If you deliver with SheenLink:
- Your account must be approved by us before you can take orders.
- You must hold any licence your vehicle requires, and ride safely and within the law.
- Cash you collect for orders must be handed in as agreed. Your pay and other arrangements are set out separately.
12. Notifications
We send notifications about your orders and deliveries as part of the service. Customers can turn off offers and news in the app under Account → Offers and news.
13. Using SheenLink fairly
You must not:
- place fake orders, or use SheenLink for fraud or anything unlawful;
- abuse or threaten customers, store staff, riders or our team;
- interfere with the apps, or copy or collect their content by automated means.
14. Our responsibility
We work to keep SheenLink available and accurate, but we can’t promise it will always be uninterrupted or error-free. We are not responsible for losses that aren’t a foreseeable result of our breaking these terms. Nothing in these terms limits any rights you have under the consumer protection laws of Pakistan.
15. Closing your account
Customers can delete their account in the app straight away. Stores and riders can ask for theirs to be deleted in the app or by email; we settle anything outstanding first and delete it within 30 days. See how to delete your account.
16. Changes to these terms
We may update these terms. We’ll change the date at the top, and tell you in the app about important changes. Continuing to use SheenLink after that means you accept the new terms.
17. Law
These terms are governed by the laws of Pakistan, and disputes go to the courts of Pakistan.
18. Contact
SheenLink Technology Solutions: app@sheenlink.tech.