Privacy policy
SheenLink is run by SheenLink Technology Solutions (“we”, “us”). This policy explains what information we collect when you use the SheenLink apps — for customers, stores, riders and our own staff — and this website, why we need it, who we share it with, and the choices you have. If anything here is unclear, email us at app@sheenlink.tech.
What we collect
Everyone with an account
- Your account: your email address, your name and phone number, and your password. We store passwords only in a scrambled (hashed) form that can’t be turned back into the original.
- Your device, for notifications: if you allow notifications, a token that lets us send them to this phone, which app it is for, and whether it is Android or iPhone. Signing out removes it.
- Messages you send us, for example by email or WhatsApp.
Customers
- Delivery addresses: the addresses you save and the map point for each. We also note which delivery area each point falls in, so we can tell you about stores and offers near you.
- Your location, only when you ask: if you choose “Use my current location”, the app reads your device’s location once to find your address. It doesn’t track you in the background.
- Orders: what you order, from which store, the prices, fees and discounts, the delivery address, and each step of the order from placed to delivered.
- Prescription photos: only if you choose to add one to a pharmacy order. They are kept in private storage, shown only through short-lived secure links, and never shown to riders.
- Ratings and reviews you leave for stores.
Stores
- Your store: its name, address and map location, contact details, opening hours, and the people who work in it.
- What you sell: your products, prices, stock and photos. Product and store photos are shown publicly in the apps.
- Your earnings: the orders you fulfil, the commission on them, and the settlements we pay you.
Riders
- Your application: your name, phone number, the city and area you ride in, and your vehicle type and number plate.
- Your location while you are online: while you are online and the app is open, it shares where you are every so often, so stores near you can offer you orders. We keep only your latest position, and clear it when you go offline. Stores see how far away you are, not where you are.
- Your deliveries, and the cash-on-delivery money you collect and hand in.
How we use it
- To create and secure your account, including emailing you sign-up and password reset codes.
- To show customers the stores that deliver to them and work out the delivery fee.
- To pass an order to the store and the rider, and to keep everyone updated as it moves.
- To pay stores what they have earned and keep records of orders and payments.
- To apply offers and promo codes, and to tell you about them if you haven’t turned that off.
- To answer your questions, help when something goes wrong, and prevent fraud and misuse.
We don’t sell your personal information, and we don’t use it for third-party advertising.
Notifications
We send notifications about your own orders and deliveries — for example when a store confirms your order, when a rider is on the way, or when there is a new order for your store. These are part of how SheenLink works.
We may also send occasional news and offers to people in your area. Customers can turn these off in the app under Account → Offers and news; order updates keep arriving either way. You can also turn off notifications entirely in your phone’s settings.
Who we share it with
- The store you order from gets your name and what you ordered. If the store delivers the order itself, it also gets your phone number and delivery address.
- The rider delivering your order gets what they need to reach you: your name, phone number and delivery address. You see the rider’s name, phone number and vehicle.
- Stores see your first name only on the reviews you leave.
- Service providers that run parts of SheenLink for us, who may only use the information to provide their service to us: Google (Firebase, for notifications and photo storage, and Google Maps, for maps and finding addresses), Railway (our servers and database) and Hostinger (email). Some of them may store information outside Pakistan.
- Authorities, when the law requires it.
Payments
Orders are paid in cash when they are delivered. We don’t ask for or store card or bank details from customers.
How long we keep it
We keep your account information while your account is open. Order records are kept for the stores’ and our accounting records. When an account is deleted, we remove the personal details from it; past orders, deliveries and reviews stay for the records, without the person’s name or contact details.
Your choices
- You can view and update your details, and customers their saved addresses, in the app.
- Customers can delete their account in the app from Account → Delete account, once any order on its way has been delivered.
- Stores and riders can ask for their account to be deleted in the app, or by email. We settle any deliveries, earnings or cash first, and delete it within 30 days. See how to delete your account.
- Anyone can ask us for a copy of their information, or to correct or delete it, by emailingapp@sheenlink.tech.
This website
This website doesn’t use cookies, analytics or advertising trackers, and it doesn’t ask you for any personal information. The contact buttons open your own email or WhatsApp app.
Security
Information is sent over encrypted connections, passwords are hashed, and access to personal information inside SheenLink is limited to the staff who need it for their role.
Children
SheenLink is for people aged 18 and over, and we don’t knowingly collect information from children.
Changes to this policy
If we change this policy, we’ll update the date at the top of this page, and tell you in the app about any important changes.
Contact
Questions or requests about your privacy: app@sheenlink.tech. See also our terms and conditions.