Delete your account
You can delete your SheenLink account at any time. How you do it depends on which app you use. If you can’t get into the app, email us from the address on your account and we’ll do it for you.
Customers
In the SheenLink app, go to Account → Delete account, enter your password and confirm. Your account is deleted straight away. If you have an order on its way, you can delete your account once it has been delivered.
Can’t sign in? Email us and we’ll delete it within 30 days.
Stores and riders
Store and rider accounts can have deliveries under way, earnings to be paid or cash to hand in, so we settle those first. That makes deleting one a request:
- Store app: open the Store tab and choose Ask to delete my account.
- Rider app: open the Account tab and choose Ask to delete my account.
- Or email us.
We’ll settle anything outstanding and delete your account within 30 days of your request. You can keep using the app until then, and take the request back in the app at any time before it is done.
What we delete
- Your name, email address, phone number and password.
- Your saved addresses and cart (customers).
- Your place in any store (store staff), and your vehicle number plate and location (riders).
- This phone’s notification settings, so you stop hearing from us.
What we keep
Records of past orders, deliveries and payments are kept, because stores and SheenLink Technology Solutions need them for accounting and the law may require them. They are kept without your name or contact details. Reviews you left stay up without your name.
More about how we handle your information is in our privacy policy. Questions: app@sheenlink.tech.